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Poiesis Posts

Understanding China: Books

To understand China, its growth and society, its trade, outsourcing and manufacturing relationship with the US, it is imperative to understand its history. In this article, I discuss books, films, podcasts and web resources that helped me begin my journey of learning more about China. First in the set of notes from a long China trip.

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Mind the Gap in Working Hours

While brick and mortar retail is facing the biggest challenge in years, retail stores as a channel are not going away. The key to running a successful brick and mortar store lies in executing a careful trade-off between high efficiency and high customer experience. An excellent work by an operations colleague Kesavan shows that “treating your employees with stable schedules” does not have to be a trade-off.

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Tesla’s U-turn again

Tesla is making it harder to order the 35K Model 3 vehicles. I have argued that such a low price should not have pursued by closing showrooms, in the first place. Shutting showrooms for 35K cars makes it appear as if Tesla needs those less loyal, price-sensitive customers at the cost of diluting the high-service expectation that its top-line customers have.

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