Highlighting some books that I loved reading in 2018. These are not necessarily books that were published in 2018. (Before I get into the list, I loved three wonderful books by my colleagues this year: The Customer Centricity Playbook by Peter…
Here is an interesting article from the Wall Street Journal about the struggles of scaling Automation at UPS. (An interesting tidbit: UPS says about half its packages are processed through automated facilities today. At FedEx, 96% of ground packages move through automated…
I was in Japan this summer and met some wonderful Wharton alumni. Of course, fulfilling a childhood dream, I also had a chance to take the Shinkansen (Bullet train) a few times. Of course, in these days of disrepair of…
The past is more opaque than the future. Even when we know the “rough” history of what transpired, it is sometimes hard to imagine, how things were before the natural evolution into the current “normalcy” occurred. I imagine that, very…
How to think about the role of Artificial Intelligence in Operations? Many people talk up AI, IoT, automation, etc, as the Fourth Industrial Revolution (following steam power, electricity, and computerization). Here is an example. I am more persuaded by the…
Earlier last fall, walking in San Francisco, from the Caltrain station to Embarcadero, I came across a scene that is now etched in my memory. It was about 430 pm before the rush for evening dinner began. A group of…