Highlighting some books that I loved reading in 2018. These are not necessarily books that were published in 2018. (Before I get into the list, I loved three wonderful books by my colleagues this year: The Customer Centricity Playbook by Peter…
The past is more opaque than the future. Even when we know the “rough” history of what transpired, it is sometimes hard to imagine, how things were before the natural evolution into the current “normalcy” occurred. I imagine that, very…
How to think about the role of Artificial Intelligence in Operations? Many people talk up AI, IoT, automation, etc, as the Fourth Industrial Revolution (following steam power, electricity, and computerization). Here is an example. I am more persuaded by the…
Bloomberg has an excellent article on Retail Apocalypse, filled with some neat data visualizations, which I highly recommend. (Read the whole thing!) While media and political discussions have generally focused on the outsourcing of manufacturing jobs (e.g. Carrier, Rexnord, etc.)…
In 2014, Tech Crunch reported Amazon filing a patent for “Anticipatory Shipping”, i.e., getting the package ready for shipping even before a customer orders the package. The coverage on this issue has been minimal. Today, through a student (ht: PB),…