Back to the Future!

I write a lot about internet operations on this blog.  In the Wharton core Operations class, we teach a catalog business case, where I make the point that catalog business is a good way to understand the advantages and disadvantages…

Subscribing to the Blog

If you like what you read, you can now subscribe to the blog newsletter and follow on twitter.  I will collate interesting pieces roughly every few weeks. I respect your privacy. The subscription list is (and will always remain) private.

Book Recommendations 2018

Highlighting some books that I loved reading in 2018. These are not necessarily books that were published in 2018. (Before I get into the list, I loved three wonderful books by my colleagues this year:  The Customer Centricity Playbook by Peter…

Tsundoku 2018

Tsundoku / Anti-Library of 2018 This is the year in which the exquisitely fine word Tsundoku entered our lexicon. So, the end of the year is a good time to evaluate the dreams for future reading. I don’t buy books impulsively much, but…

Bad Blood: Review

Bad Blood by John Carreyrou was the most unputdownable book that I read in 2018. The book reveals that the truth is sometimes stranger than fiction.  Reading the astounding details on Theranos, once a revered Silicon valley unicorn and a…